Technical Engineer (Remote Working)
Skills & Experience
* Proven track record with troubleshooting and delivering an excellent service to key stakeholders.
* Exceptional communication skills, both verbal and written.
* Excellent Deskside support and customer facing interpersonal skills
* Experience in providing in-depth Infrastructure support to a growing client base.
* Good knowledge of Windows Server, Active Directory, Exchange Server, Desktop Support
* Working knowledge of Group Policy & basic Networking
* Excellent problem solving skills with the ability to identify root cause and implement controlled changes
* Basic knowledge working within an ITIL framework
* Organised and methodical, with the ability to work to targets and goals
* Enthusiastic, self-motivated team player with the ability of working within a demanding environment and be able to demonstrate a logical approach to problem solving
* Able to learn and adopt with supporting bespoke technologies
* Patience and ability to remain calm under pressure, whilst showing initiative at all times and an ability to apply a lateral thought process to problem resolution
Skills & Experience (Advantageous)
* Familiarisation of Storage Area Networks and Fabric technologies
* Familiarisation of Network technologies (Routing, Switching and Firewalls)
* Knowledge of Citrix products such as XenApp and XenDesktop.
* Knowledge of virtualisation products such as VMWare and HyperV
Remote work
Technical engineer
remote technical engineer



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