Service Desk Analyst Job In | Anonymous Jobs | Bubble Jobs

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Job Title:

Service Desk Analyst


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Highly Competitive

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The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts manage communication, initial diagnosis, prioritisation and resolution or fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to act as a positive representative of the department at all times.

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Duties Include:

Responding to Service Desk phone calls and emails from internal IT consumers.
Diagnosing and resolving incidents and requests including investigation and troubleshooting.
Performing daily system checks and responding to real-time alerts from monitoring.
Executing processes according to standard operating procedures.
Implementing standard changes and requests.
Managing hardware break/fix and coordinating engineer to site activities for the branch network.
Maintaining technical knowledge and awareness of industry developments.


Working knowledge of Microsoft Windows Server and desktop operating systems and Microsoft Office
Understanding of hardware components
Basic understanding of computer networks (components, cabling and IP addressing)Desirable:

Managing basic Active Directory objects (users, security/distribution groups, Group Policy)Understanding of Microsoft Office 365 for Business

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