This is an exciting opportunity to join a unique transformation and IT services and solutions provider now undergoing a fresh focus to build out the business. With an ever growing client portfolio across the public sector, including local government, education, NHS, blue light they also service the enterprise private sector. With multiple UK wide office locations there’s now a new focus to grow the support services at all levels including an opportunity for an On Site 2nd Line Engineer to be a key part of the business and to help build and manage the support services across multiple sites.

With over 1200 group wide headcount, this is a great opportunity to build a career.

The Role

Joining a Managed Service Provider, you will provide 2nd level deskside support across multiple sites within the education sector and act as their final point of contact in support. Outside of term times you will be involved in key projects at various sites, giving a blend of different project work.

Provide deskside support to 2nd level

Support desktop & Printer Issues

Support Audio Visual devices (Interactive Whiteboards / Projectors)

Suggest improvements for the ongoing development of the service department

Experience working within an IT Service Provider / MSP desirable

Experience working in a educational environment desirable

Technology support will blend across EUC / Modern Desktop and some Server Infrastructure, including:

Windows to v 10

Office 365

Active Directory / AAD


Back Up / Antivirus

Device + print

Windows Server

Virtualisation (Hyper-V)

Server to 2016/2019 / SCCM / Intune (Microsoft Endpoint Manager) – desirable

Occasional MAC iOS as required

Basic routing & Switch admin

An understanding and willingness to help others

Deliver a high level of customer service at all times

Basic Router & Switch Admin

Hands on technical experience around escalations and support

Manage service and incident processes (including incident management)

Managing client relationships

So…. if you are looking to further your career within an ever-growing IT Service Provider then get in touch or follow us on Linkedin for the latest opportunities

Source link