Graduate Technical Analyst and Support Engineer – £22K

Freelance
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The Company
This company is a leading provider of cloud-based software development and consultancy services to the business and banking sectors.
The Role
This role is an opportunity to begin a rewarding career in a fast-growing, established technology business with a start-up feel. There is a strong emphasis on robotic process automation, so you will be working with the cutting edge of software technology.
This is a varied role and different from the ordinary technical support position. You will be the first port of call for clients in IT departments in large multinational businesses, including investment banks and global retail brands, solving problems that cannot be solved by their in-house technical teams.
In addition, you will manage technical issues from end-to-end, configuring and coding solutions for clients. You will work on internal projects and run a variety of reports, identifying and analysing trends in how clients use the software and any consistent problems that arise. You will design workshops and training sessions, to present your findings to the team to make recommendations on how the software can be improved.
Responsibilities

Becoming an expert in the software products
First, second and third line technical support
Data analysis
Creating and running reports for clients
Presenting your findings to the team
Acting as an interface between the client and technical team
Configuring software to suit clients
Creating training packs for customers to follow

This analytical position will utilise your logical and problem solving skills, along with your passion for working with cutting edge technology.
Essential Skills

2:1 equivalent or above in a computer science, maths, physics or related degree
Excellent analytical and problem solving abilities
Good communication skills – professional and confident interaction with clients
Close attention to detail
Passion and interest in technology
Knowledge of SQL, Python or Java is preferred, but other technologies will be considered
Organisational skills

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