Elis provides bespoke solutions for textile hygiene and wellness products in 28 countries. We are a service company with unique industrial know-how, and our success relies primarily on the 50,000+ people who add value to our offers every day for our customers around the world.
Graduate Customer Relations Programme
We are looking for our next rising stars in Customer relations to join us on a full-time basis at our busy Hospitality site in Merton, SW London.
You will begin by working closely alongside the Customer Service and Account Management teams to gain a solid understanding of how our business operates whilst developing your commercial and stakeholder management skills.
You will benefit from exposure to managing a variety of clients within your portfolio under the expert coaching and guidance of the experienced Customer Service Manager.
This is a great opportunity for a talented individual to develop their skills in this area and make a valuable contribution towards the business from day one. Following a successful period in this role, there is the opportunity to progress into either Account Management or into Customer Service Management dependent on your own career aspirations.
Purpose of the role
You will have overall responsibility for retention and development of our existing customer base by delivering exceptional levels of service and building relationships between Elis and the customer in line with the business strategy.
Act as a lead point of contact for all matters specific to your customers.
Understand the needs and future requirements of customers through proactive account management.
Clearly communicate the progress of monthly KPIs to all relevant stakeholders including customer retention, additional sales and customer attraction.
Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
Forecast and track customer metrics to predict trends. Highlight opportunities and threats to appropriate managers.
Analyse lost businesscomplaint management data and implement appropriate action to reduce these figures every month.
Work with the RCAM to review the commercial viability of accounts, recommending improvements or additional services.
Ensure the Company’s growth targets for the customer portfolio are achieved on an annual basis.
Agree price increases with customers as advised by the Company.
Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
Experience within a customer or client facing role
Some experience within an Account Management type role is preferred (this can include industrial placement)
Excellent communication and presentation skills
Proven ability to effectively manage challenging relationships with the customerclient
Good attention to detail and the ability to analyse data and interpret the information effectively to continuously improve the department andor team.
Any degree subjects considered
Location: Merton, SW London
Start date: ASAP
Pay: Starting salary £25-32k per annum
Interested? Apply Now!
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