Based in Paris, France.
Optionally, the role could be based out of Obernai or Frankfurt, to suit the successful candidates preferences.
The CX Specialist will ensure a unique and delightful customer experience. Your mission will be to plan and manage the execution of digital and offline programs designed to improve our Customer’s Experience all over Europe.
Understand the customer.
Building a customer strategy by understanding customers’ needs and behaviors. Describe main personas and typical customer journeys by identifying touchpoints and common pains and gains for different markets.
Create a customer vision & identify the right solution.
Be in charge of a customer journey map, develop and drive initiatives that will increase the customer satisfaction.
Gather people from different countries together, make them working together, identify common levers and make that happen by using agile methodologies.
Partner with our content factory, our digital factory and local Marketing teams. Collect insights and analyse data by liaising closely with our Customer Intelligence Department.
The ideal Customer Experience Specialist:
Bachelor’s Degree, min. 3 years of experience in marketing, preferably consumer insights
Project Management skills, workshop facilitation skills, self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities
Experience in working in a multinational environment, used to deal with different cultures
High level of energy to inspire, engage and embark people on your projects
Excellent interpersonal, verbal and presentation skills, strong and attentive listening skills
Ability to collect and analyse data and situations and draw appropriate conclusions
Affinity to digital tools and ecosystems
English fluent, German and/or French is a plus
About the Company:
Where there is Hager Group there is energy. As an independent, family-run and family owned business, we are one of the leading providers of services and solutions for electrical installations. Our services and solutions range from energy distribution, cable management and safety technology to intelligent building control – all around the world. Customers in 129 countries trust our components and solutions for residential, industrial and commercial buildings. They are developed, produced and marketed by around 11,650 employees at 28 locations around the globe – and, in the future, perhaps even by you. Use your energy intelligently