Communications Centre Manager / Call Centre Manage Job In | Networx Jobs | Bubble Jobs

Our site uses cookies to optimise your user experience. Our site uses essential cookies, including session cookies, to enable the proper function and use of our site and are strictly necessary for us to provide our service to you. Please note we also work with some selected third parties for web traffic analysis (e.g. Google Analytics) and advertising networks (e.g. Google AdSense) who may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You can block these cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. For more information please read our Privacy Policy here. Please confirm that you have read and understood this message and our use of cookies by clicking ‘Confirm’ below:

CONFIRM


Featured Employers

Job Reference:


831148202

Job Title:


Communications Centre Manager / Call Centre Manage

22/01/2020

Company Name:


Networx

Salary Band:


Highly Competitive

Job Type:


FULL_TIME

Location / Region:


UK & IRELAND

Closing Date:

19/02/2020

Communications Centre Manager / Call Centre Manager / Contact Centre Manager / Social Housing
Bedford
Full Time
Permanent
£53,750

Our client is a Housing Association located in the Oxford to Cambridge corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

They are currently looking for a Communications Centre Manager to take a proactive approach in ensuring that their customers experience exceeds their expectations. You’ll be responsible for developing a communications centre that puts customers at the heart of our service, meeting their needs through appropriate multi-channel options.

What you will be doing:

  • Supporting the development of high quality, effective digital solutions whilst retaining a human touch
  • Managing team leaders and customer service advisors
  • Managing a training programme for new and existing staff
  • Developing and maintaining senior level relationships
  • Leading the development of key criteria for the measurement of customer communication performance

They’d love to meet someone with:

  • Experience of developing and managing a customer communications centre, ideally within social housing
  • Extensive experience of working with contact centre technologies and the design and delivery of multi-channel services
  • Experience of implementing and improving processes
  • Experience of successful leadership of professional operational multi-skilled teams
  • The ability to be a strong team player, working for the benefit of customers and the wider team
  • High personal integrity and a strong focus and passion
  • The ability to think conceptually, demonstrating creativity and innovation

About them:
Our client is a Housing Association located in the Oxford to Cambridge corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

Amongst what they offer you is:

  • £53,750
  • 28 days holiday PLUS Bank Holidays!
  • Contributory pension scheme
  • Private health care
  • Opportunities for development and professional training
  • Discounted gym membership
  • Retail discount scheme

Successful candidate will need to complete a basic DBS application.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

People who viewed this job also viewed:
Copyright © Bubble Jobs Ltd, 2011 – 2019, All Rights Reserved | Powered by JobMount Job Board Software



Source link