Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Could you lead on our business systems and applications strategy?
About the role
A new role at Crisis leading our business systems and applications strategy. Primarily responsible for the Crisis supporter CRM system, this key role will be expected to ensure our CRM in respect of both function and data is continuously developed to supporter engagement.
The role joins at an exciting time as Crisis looks to refresh it’s CRM platform and innovate in it’s use of data to promote supporter experience.
The role will also work closely with product owners for other applications in Crisis such as case management, document management, finance and human resource systems to advise on good practice in terms of application development and data management.
The role reports into the Head of Data and Technology at Crisis.
You must have extensive experience working with CRM’s from both a power user and management perspective. You should be familiar with all the business issues associated with charity, fundraising, member or supporter CRM’s such as staff adoption, marketing/fundraising process and supporter journey/experience but your core skills will be in the management of the product/portal including application development, data model development, data management, dashboards and reporting within the toolset.
Ideally you have led or project managed a key role in the adoption of a new for a recognised charity or not for profit. Familiarity with Microsoft toolsets including Office 365 advantageous.
You will be excited about the world of digital and the key role of CRM and other business systems play in supporting digital transformation of charities along with the value of well managed data when used ethically and with respect to people’s privacy.
As a member of the team you will have access to a wide range of employee benefits including:
· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
How to apply
If this sound likes the opportunity for you, please submit your CV and cover letter. Your cover letter should address following criteria from the person specification:
1 Excellent interpersonal skills, able to work across multiple business teams at all levels
4 Experience in digital and enterprise application product development
6 Broad application technology expertise e.g. CRM, HR, finance, mobile applications, internet portals
Experience with using CRMs in a charity/not for profit context and/or 360 degree customer views of all engagement across all channels will be a great advantage.
Closing date: 9 February 2020(11.59pm)
We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
Registered Charity Numbers: E&W, SC040094